BALKAMP

(BK, NPT, NLE)

Merchandise Protection

As a general guideline, most products distributed by Balkamp carry a ONE Year, 12,000 MILE Warranty. This should be used as a basic guideline for all products and is supported by our Customer Satisfaction Policy. Some Balkamp products carry specific manufacturer warranties or require special handling procedures.

Balkamp Customer Satisfaction Policy

At Balkamp, we believe that the customer should be satisfied with the performance, quality and workmanship of whatever product they buy. With a few exceptions, we believe that the consumer has the right to use any product purchased for a reasonable amount of time before determining whether a product performs satisfactory and is of good quality. If the customer reasonably decides that the product does not meet this test, they may return the product to their local NAPA AUTO PARTS store. Balkamp encourages the NAPA AUTO PARTS store to do whatever is nec­essary to correct the customer's dissatisfaction. Whether a full cash refund or credit against the purchase of other merchandise is used, is solely up to the discretion of the serving NAPA AUTO PARTS store.

If the product purchased carries a specific written manufacturer's warranty or is considered a "Repair and Return" item, the NAPA AUTO PARTS store should handle the warranty in accordance with the manufacturer's warranty program or expedite the repair and return of the products pur­chased. It is our objective to fairly handle all warranty adjustments in a manner that will satisfy our customer.

Balkamp's Customer Satisfaction Policy covers the cost of the defective product only and does not cover the cost of installation. Balkamp reserves the right to refuse credit in the event that any damage to the product resulted from collision, improper installation, or other customer abuses. This policy extends only to the original purchaser of the product and is nontransferable. The Balkamp Policy is in lieu of all other warranties, expressed or implied, with the exception of consumer warranties as provided with the packaged product. In warranty cases, those wishing to handle the warranty procedure directly with the manufacturer are welcome to do so. Credit will not be issued on warranty items as specified for repair or return. Balkamp will not issue defective credit on assortments or kits as component parts are offered individually in Balkamp's lines of products. In most cases, you can break down the kit or the assortment into its individual component parts and replace only those parts which are truly defective. All items claimed defective should be returned from the NAPA AUTO PARTS store to the NAPA Distribution Center and then forwarded on to your serving Balkamp Operation. Balkamp will review your defective credit request and issue credit on all items accompanied by the proper proof of purchase. Items not specifically covered by our Customer Satisfaction Policy are: labor claims, starter drive cores, gas nozzle cores and chemical items being returned.

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Merchandise Protection Plan Guidelines

General Warranty Items:  Items returned within the One Year, 12,000 Mile Warranty period due to product failure or unsatisfactory performance, that are not guaranteed under specific manufac­turer guidelines, are deemed "General Warranty" items.

Handling Procedures:  Exchange the item for the customer with an item that will satisfy his/her needs or refund their money. All general warranty items must have a completed "Defective Merchandise Tag" (NAPA form N2203*) along with the customer's sales receipt. If the customer's sales receipt is not available, the following information must be included: part number, date installed, date replaced, invoice number where possible, and the reason for the return.

NAPA FORM N2203: Order this form through your serving NAPA Distribution Center.

Limited Use Items:  It should be noted that some Balkamp products (non-application items) are specifically designed for immediate consumption or with limited use in mind, ie., air fresheners, brooms, brushes, fiberglass, flashlight batteries, fuses, grinding wheels, jersey gloves, light bulbs, etc. With limited use in mind, Balkamp's One Year, 12,000 Mile Warranty is not applicable to these types of products. However, if one of these products is deemed unacceptable for use, it too should be handled as a "General Warranty" item.

Extended Manufacturer Warranties

Some Balkamp products carry an extended warranty from the manufacturer that goes beyond the limited One Year, 12,000 Mile Warranty offered by Balkamp. If an item is returned to a NAPA AUTO PARTS store during the extended warranty period, it should be handled according to the manufac­turer's instructions found within the package. Please contact Balkamp Customer Service for answers to questions.

Balkamp Plainfield:           &nb sp; (317) 837-2800

Balkamp Salt Lake City: (801) 280-6824

Balkamp Greenwood:       (662) 455-4770

Kits and Assortments

Balkamp will NOT issue defective credit on most kits or assortments. In most cases, you can replace any allegedly defective or missing part(s) in a kit, or the assortment can be broken down into its component parts and put into stock.

Handling Procedure: The NAPA AUTO PARTS store should submit an RGN to their serving NAPA Distribution Center for credit on the individual missing or allegedly defective part(s). The RGN should include the kit or assortment part number and the individual part number(s) for which cred­it is being requested. The Distribution Center should likewise submit an RGN, along with copies of the Jobber RGN, to their serving Balkamp Operation.

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Mis-packaged Merchandise/Merchandise On Recall

Handling Procedure: All products must be returned from the NAPA AUTO PARTS store to the NAPA Distribution Center on an RGN. The NAPA Distribution Center should then return all prod­ucts to their serving Balkamp Operation, using a separate RGN and keeping all "mis-packaged/ recall" product separate from allegedly defective merchandise and class return merchandise.

Warranty Handling Procedures & Guidelines

NAPA/Evercraft Hand Tools

All NAPA/Evercraft hand tools are warranted against defects in material and workmanship for as long as the customer owns the tool. The Lifetime Guarantee includes all hand tools with the excep­tion of the following:

Handtool Sets: Since all sets are made up of individual Evercraft hand tools, the individual part numbers can be replaced separately, in lieu of replacing the entire set. The following sets should be excluded:

Special Sets:  The following Evercraft Tool Sets do not currently offer individual replacement units for these wrench sets.

Part No.       Description

776-0125   8 Pc. SAE Crowsfoot Wrench Set

776-0126   10 Pc. Metric Crowsfoot Wrench Set

776-0215   3 Pc. SAE Flarenut Wrench Set

776-0216   3 Pc. Metric Flarenut Wrench Set

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Handling Procedure

Because the listed sets are packaged in a "re-closable case" type package, there are two ways in which the warranty may be handled. They are:

1.  The NAPA AUTO PARTS store should try to replace the allegedly defective part(s) for the cus­
tomer immediately with part(s) from a set in stock. The depleted set could be replenished  by
contacting the Customer Service Manager at their serving Balkamp Operation. (Balkamp would
ship replacement parts directly to the store.)

2.     If there is not a set available to replace the allegedly defective part(s), Balkamp will ship replace­
ment part(s) directly to the store via 2nd Day UPS.  Please contact the Customer Service
Manager at your serving Balkamp Operation.

NAPA/Evercraft Air Tool 90 Day Limited Warranty Policy

All NAPA/Evercraft Air Tools are warranted to be free from defects in material and workmanship for 90 days from the date of purchase.

Should your Evercraft Air Tool fail within the first 30 days from the purchase date, the customer can return the tool to your NAPA AUTO PARTS store and have it replaced with a new one.

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After the 30 day return period, all Evercraft Air Tools carry a 60 day repair and return warranty program. The customer simply ships the air tool, prepaid, to the nearest authorized warranty repair center. The air tool will be returned to the customer, freight prepaid.

To expedite the handling of all NAPA/Evercraft Air Tool warranty claims, NAPA/Eve rc raft requires the following:

   Sales Receipt for Proof of Purchase

   Service Tag Completed in its Entirety

   A Description of the Suspected Defect

The foregoing obligation under the NAPA/Evercraft Air Tool 90 Day Limited Warranty Policy is our sole liability under this or any implied warranty. Under no circumstances shall NAPA/Evercraft be liable for any incidental or consequential damages. Repairs required by abuse, misuse, damage or repair attempts (by anyone other than a NAPA/Evercraft authorized service center) are not cov­ered by this warranty

NAPA/Evercraft Cordless Power Tools 90 Day Limited Warranty Policy

All NAPA/Evercraft Cordless Power Tools are warranted to be free from defects in material and workmanship for 90 days from the date of purchase.

Should your Evercraft Cordless Power Tool fail within the first 30 days from the purchase date, the customer can return the tool to your NAPA AUTO PARTS store and have it replaced with a new one.

After the 30 day return period, all Evercraft Cordless Power Tools carry a 60 day repair and war­ranty program. The tool will be returned to the customer, freight prepaid.

To expedite the handling of all NAPA/Evercraft Air Tool warranty claims, NAPA /Evercraft Air Tool warranty claims, NAPA/Evercraft requires the following:

   Sales Receipt for Proof of Purchase

   Service Tag Completed in its Entirety

   A Description of the Suspected Defect

The foregoing obligation under the NAPA/Evercraft Air Tool 90 Day Limited Warranty Policy is our sole liability under this or any implied warranty. Under no circumstances shall NAPA/Evercraft be liable for any incidental or consequential damages. Repairs required by abuse, misuse, damage or repair attempts (by anyone other than a NAPA/Evercraft authorized service center) are not cov­ered by this warranty.

NAPA Professional Air Tools Warranty Policy

All NAPA Professional Air Tools are warranted against defects in material and workmanship for a period of one (1) year from the date of the original purchase.

When a customer experiences operating problems with a NAPA Professional Air Tool within 30 days of the original purchase, the NAPA AUTO PARTS store will be authorized to exchange the allegedly defective air tool for a new tool.

The allegedly defective air tool should then be returned to your serving NAPA Distribution Center, who in turn will return the tool to their serving Balkamp Operation. All allegedly defective tools

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must be accompanied by a receipt for proof of purchase.  This proof of purchase must show that the purchase and exchange transaction took place within the 30 day warranty exchange period. The defective tag and RGN should be marked clearly as "New Defective".

After the 30 day exchange period, all NAPA Professional Air Tools carry an additional 11 month repair and replace warranty period. The allegedly defective NAPA Professional Air Tools must be sent to an authorized Warranty Repair Center, freight prepaid. To ensure the repair and return of the air tool, we require a sales receipt for proof of purchase, and a completed copy of the NAPA Professional Air Tools "Service" tags.

All NAPA Professional Air Tool Products indentified by the NAPA logo and 6-part number located on the tool nameplate, qualify under this warranty policy.

The foregoing obligation under the NAPA Professional Air Tools Warranty Policy is our sole liability under this or any implied warranty. Under no circumstances shall NAPA Professional Air Tools be liable for any incidental or consequential damages. This warranty does not cover damage to tools rising from alteration, abuse, misuse and does not cover and repairs made by anyone other than an authorized NAPA Professional Air Tool Warranty Repair Center. Tools sent to a warranty center in a disassembled condition will not be covered as a warranty repair.

NAPA Professional Lifting Equipment

Balkamp warrants that all jacks and service-related equipment will be free from defects in material and workmanship for a period of 2 years following the original date of purchase.  This warranty is extended to the original retail purchaser only.  If any jack or service-related item proves to be defective during this period, it will be replaced or repaired, at our option, without charge.  This war­ranty does not apply to damage from accident, overload, misuse or abuse, nor does it apply to any equipment which has been altered or used with special attachments other than those recommend­ed. This warranty does not cover repairs made by anyone who is not a BALKAMP/NAPA Professional Lifting Equipment Authorized Repair Center.

The following items possess an over-the-counter exchange warranty for 2 years.  This allegedly defective product must be returned, accompanied by a receipt showing proof-of-purchase to Balkamp, via the NAPA AUTO PARTS store.

 Bottle Jacks:             &nb sp;     791-2230, 791-2240, 791-2260, 791-2270, 791-2280, 771-2290, 791-

2330, 791-6010, 791-6020

  Floor Jacks:           &nb sp;        791-6420, 791-6425

  Stands:          &n bsp;                791-5050, 791-5160, 791-5220, 791-5240, 791-5250

  Engine Stand:           &nb sp;       791-5070

  Transmission Adapter:   791-7130

  Wheel Dolly           &nb sp;          791-5260

All other jacks or service-related equipment will be replaced or repaired at Balkamp's option during the 2 year warranty period.

During the 2 year warranty period, all alleged defective product and/or part must be shipped, freight prepaid, along with proof of date-of-purchase, to your nearest Balkamp/NAPA Professional

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Lifting Equipment Authorized Warranty Center.  Be certain to include your name, address and phone number along with proof-of-purchase information and a brief description of the alleged defect.  The product will be returned to the customer, freight prepaid.

Many alleged defectives may simply be handled by calling your nearest Service Center for parts. See next page for a listing of authorized warranty service centers.

In no event shall Balkamp be liable for incidental or consequential damages.  The liability on any claim for loss or damage arising out of the sale, resale or use of a jack or related service equip­ment, shall in no event exceed the purchase price.  SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

THIS WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY PROVIDED IN CONNECTION WITH THE SALE OF BALKAMP/NAPA PROFESSIONAL LIFTING EQUIPMENT. ALL OTHER WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

NAPA Lifting Equipment

Balkamp warrants that all jacks and service-related equipment will be free from defects in material and workmanship for a period of 180 days following the original date of purchase.  This warranty is extended to the original retail purchaser only.  If any jack or service-related item proves to be defective during this period, it will be replaced or repaired, at our option, without charge.  This war­ranty does not apply to damage from accident, overload, misuse or abuse, nor does it apply to any equipment which has been altered or used with special attachments other than those recommend­ed.  This warranty does not cover repairs made by anyone who is not a Balkamp/NLE Authorized Repair Center.

The following items possess an over-the-counter exchange warranty for 180 days.  This allegedly defective product must be returned, accompanied by a receipt showing proof-of-purchase to Balkamp, via the NAPA Auto Parts store.

 Bottle Jacks:              520-1037, 520-1038, 520-1039, 520-1040, 520-1041, 520-1042,

520-1021, 520-1022

   Floor Jacks:           &nb sp;      520-1004, 520-1005, 520-1006

   Stands:          &n bsp;              520-2000, 520-2001, 520-2002, 520-2005, 520-2006, 520-2007

   Hydraulic Power Units: 520-6004, 520-6008

All other jacks or service-related equipment will be replaced or repaired at Balkamp's option.

During the 180 day warranty period, all alleged defective product and/or part must be shipped, freight prepaid, along with proof of date-of-purchase, to your nearest Balkamp/NAPA Lifting Equipment Authorized Warranty Center.  Be certain to include your name, address and phone num­ber along with proof-of-purchase information.  The product will be returned to the customer, freight prepaid.

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Many alleged defectives may simply be handled by calling your nearest Service Center for parts.

In no event shall Balkamp be liable for incidental or consequential damages.  The liability on any claim for loss or damage arising out of the sale, resale or use of a jack or related service equip­ment, shall in no event, exceed the purchase price.  SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

THIS WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY PROVIDED IN CONNECTION WITH THE SALE OF BALKAMP/NAPA LIFTING EQUIPMENT. ALL OTHER WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

Repair and Return Procedures

Some products offered in the Balkamp line carry an expressed "Repair & Return" warranty.  Due to the nature of these products, it is recognized throughout our industry that these items should be repaired by the manufacturer and returned for further use.  All products identified as "Repair & Return" carry a 30 day "New Defect" warranty.  This warranty protects the consumer against products that do not work properly when purchased or fail within 30 days.

Handling Procedure:

All "New Defects" should be exchanged for the customer with a new working unit when possible. Attach a completed Defective Merchandise Tag clearly marked "New Defect" and return the alleged­ly defective unit with all its original component parts and a copy of the sales receipt to your serv­ing NAPA Distribution Center for credit.  Credit will not be issued unless all original component parts are returned. "Repair & Return" items returned to the NAPA AUTO PARTS store after 30 day "New Defect" period, must be returned to the manufacturer for repair.

Handling Procedure:

Time is important!  To eliminate unnecessary handling, the item should be sent directly to the man­ufacturer or repair depot.  Both are prepared to service you with the least amount of delay.

Note:

Be sure to include the customer's dated sales receipt.  Repairs made beyond the specified warran­ty period will be charged to the customer. We recommend that you contact the manufacturer before returning an item to be repaired.

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Shop Equipment Products

Handling Procedure:

Shop equipment products are repair and return products only requiring special handling and cannot be exchanged over-the-counter. For problems associated with the performance of these products, the NAPA AUTO PARTS store must contact the Customer Service Manager via the Accessory Express Line at their serving Balkamp Operations. Shop Equipment part numbers are listed below:

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*This list was current at the time of publication. Additional products may be added in the future.

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*This list was current at the time of publication. Additional products may be added in the future.

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*This list was current at the time of publication. Additional products may be added in the future.

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WARRANTY HANDLING PROCEDURES & GUIDELINES Manufacturer's Repair & Return Items

Some products offered in the Balkamp line carry an expressed "Repair & Return warranty. Due to the nature of these products, it is recognized throughout our industry that these items should be repaired by the manufacturer and returned for further use. All products identified as "Repair & Return" carry a 30 day "New Defect" warranty. This warranty protects the consumer against prod­ucts that do not work properly when purchased or fail within 30 days.

Handling Procedure: All "New Defects" should be exchanged for the customer with a new working unit when possible. Attach a completed Defective Merchandise Tag clearly marked "New Defect" and return the allegedly defective unit with all its original component parts and a copy of the sales receipt to your serving NAPA Distribution Center for credit. Credit will not be issued unless all origi­nal component parts are returned.

Repair & Return" items returned to the NAPA AUTO PARTS store after the 30 day "New Defect" period, must be returned to the manufacturer for repair. See the Tools & Equipment policies and procedures manual (#15-7076) for the listings of Tools & Equipment Manufacturer's return address and important repair information.

Handling Procedure: Time is important! To eliminate unnecessary handling, the item should be sent directly to the manufacturer or repair depot. Both are prepared to service you with the least amount of delay.

Note:  Be sure to include the customer's dated sales receipt. Repairs made beyond the specified warranty period will be charged to the customer. We recommend that you contact the manufactur­er before returning an item to be repaired.

Special Order & Accessory Express Return Policy

Special Order Returns

Through Balkamp, the NAPA AUTO PARTS store has available almost any item from our base of manufacturers. These items may be purchased as a Special Order via the NAPA Distribution Center. Because these products are being ordered for you on a special basis, they can not be returned. Exceptions to this policy are made for special orders on Performance and Specialty Equipment products purchased via the Balkamp Accessory Express Program.

Accessory Express Returns

Balkamp's Accessory Express Program provides access to thousands of performance and specialty equipment items that do not carry a Balkamp part number. If a product purchased via Accessory Express needs to be returned, the following procedures must be followed:

Handling Procedures:

Items with a 300- Part Number:

The NAPA AUTO PARTS store should return the product to the NAPA Distribution Center with an

attached RGN. The following information should be included:

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   The Part Number           &nb sp;  Restocking Fee* (if applicable)

   Date Purchased           &nb sp;   Accessory Express Reference Number (if available)
Note: This reference number should be given to you at the time the order is placed.

Handling Procedure:

Accessory Express Special Orders

1.    Contact your serving Balkamp Operation to obtain a Supplier Return Goods Authorization
number (RGA #)

Accessory Express - Indianapolis:       1-800-468-8646 Accessory Express - Salt Lake City:   1-800-525-4294 Accessory Express - Greenwood:        ; 1-800-527-4430

2.   When submitting an RGN for credit to your serving NAPA Distribution Center, the following infor­
mation must

beincluded:

   Part Number Returned           &nb sp;               & nbsp;              Date Sent

   Original Purchase Order Number (if available)       Freight Reference Number

   RGA Number

Note: Keep a copy of the RGN to be shipped with the returned product.

3   Return the product(s) with a copy of the RGN directly to the manufacturer freight pre-paid or to your serving Balkamp Operation. You will be notified where to make the return when you receive the RGA number.

NAPA Distribution Center Handling: The NAPA Distribution Center will be allowed ONE Accessory Express Return per month. All returns must be boxed or palletized separately and accompanied by a separate RGN. Failure to comply may result in delays in receiving credit. Requests for return authorization must be made prior to making the return through your serving Balkamp Operation.

The following items are custom-made for individual applications and/or have been personalized, and as a result, are not able to be returned:

Deflecta Shield:   Custom-Fit Colored Shields for Cars

Factory Painted Sport Steps and Sport Boards

Saddleman:         "Surefit" Custom Made Seat Covers

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 All special order returns are subject to a restocking fee. This fee will be automatically deducted from the amount of credit due on the return. To determine the amount of the restocking fee, consult the "Performance and Specialty Equipment Accessory Express Special Order Program".

All handling charges will be added to invoice and are non-refundable: The $5 per order charge is included in all

handling charges.

All UPS charges will be paid by Balkamp (in contiguous 48 states).

All lead times are after orders are placed by Balkamp.

*Will not ship Federal Express Next Day Air.

** Superwinch repair parts not included.

*** VDO Marine Parts not available for drop shipment.

All items returned must be made 1 year from original date of purchase.

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Core Return Information

Gas Nozzles

Handling Procedures:  Balkamp currently offers 3 gas nozzles which have a core value; however, other types of gas nozzles may also be returned for core credit.  Please see the list below for addi­tional nozzle types and core values.  All cores must be returned directly to the manufacturer for credit.  In order to obtain freight prepaid shipment, 100 lbs. Minimum is required.

Return Cores To:

Catlow, Inc.

2751 US Route 40

Tipp City, OH 45371

(800) 222-8569

Following is a list and description of gas nozzles with core values:

Balkamp Part # 715-1713 715-1714 715-1717

Other Nozzle Types 1A Classic Husky Grade 8 Richards Mark 12 O.P.W. 7H

Big Mac by Catlow Catlow Streamline

Core Value $5.00 $5.00 $5.00

Core Value

$5.00

$1.00

$1.00

$1.00

$8.00

$5.00

All other Automatic Nozzles      $1.00

Starter Drivers

Handling Procedure: The NAPA Auto Parts Store must obtain a "Return Goods" Authorization Number (RGA Number) from Van Bergen & Greener before any merchandise is returned. Please call (800) 621-3889 to receive your RGA number and then note this number on your NAPA STORE RGN. The NAPA Auto Parts Store must then place their starter drive cores in a separate contain­er with a separate RGN. The RGN should include the following information: Store Name, Address, Store Number, Servicing D.C.

All starter drive cores returned for credit must be listed by part number and quantity on the RGN to insure proper credit. Under no circumstances should the NAPA Auto PARTS Store mix starter drive cores with starter drive defects.

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Freight Handling: Balkamp starter drive cores may be returned via Rayloc or Common Carrier.  In order to ship core returns "Freight Collect," Van Bergen & Greener must be contacted in advance and an authorized common carrier must be used. A minimum shipping weight of 500 lbs. Is required for "Freight Collect" items.  Less than 500 lbs. Shipments must be shipped prepaid. Your coopera­tion in this is greatly appreciated. All Common Carrier freight bills must state: "Scrap Steel -Class 50."

Return Cores to:   Van Bergen & Greener 1818 W. Madison St. Maywood, IL 60153 (708) 343-4700

Labor Claims

In Balkamp's continuing efforts to support you, the NAPA Auto Parts Store, in the timely handling and processing of labor claims, has adopted NAPA's enhanced labor reimbursement program. The following procedures will apply for either re-repair (within the warranty time frame) or an "out-of-box" defect:

1.  In order to participate in this enhanced labor reimbursement program, a repair facility must be
an AutoCare Center or a volume installer which stocks NAPA parts, makes the NAPA store the
first call and employs technicians who are ASE certified in all repair services offered.  For those
repair facilities that do not qualify, please refer to callout number 17.

2.         Labor Reimbursement will be limited to claims that occur within six months of the original
repair.

3.         Claims involving the replacement of more than tow of the same component on the same vehicle
will necessitate analysis of the second "defective" unit before further labor claims will be paid.

4.         Labor claims that can be settled for $50 or less can be approved and paid on the spot by the
store manager.

5.         The technician will call Ameraan for warranty authorization. (Ameraan's participation will be lim­
ited to claims in excess of $50.) Ameraan's hours of operation are Monday through Saturday
from 6 AM to 6 PM (Mountain Time).

6.     Ameraan will evaluate the claim and authorize/reject warranty reimbursement.  Ameraan will
also determine the amount of labor to be reimbursed and will communicate this to the techni­
cian before the call is concluded. The maximum amount Ameraan is authorized to approve is
$250.  Claims that exceed $250 must be submitted to the appropriate manufacturer for con­
sideration.

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7.              &n bsp;    The appropriate Manufacturer will be billed for the call made to Ameraan to resolve claims that
exceed $50 but are less than $250.  The per-call charge will be $5 plus actual long distance
phone charges.

8.     Once the technician receives warranty authorization and completes the re-repair, he will return
the defective part to the store for credit and submit a claim, along with a copy of the original
repair order, also to the store, for labor reimbursement.

9.         The amount of labor to be reimbursed will be determined by the amount of labor charged on the
original repair. In the case of a dispute, labor reimbursement will be based on Mitchell flat rates.
Labor will be reimbursed at the shop's full (retail) labor rate.

10.           Since in nearly every instance, the time needed for re-repair will be less than that needed for
the original repair, labor will be reimbursed at 75% of original labor hours.

11.  Labor reimbursement, up to $250, will take place at the sore IMMEDIATELY (as a store credit)
upon receiving an authorized request for reimbursement from the repair facility.

12.           The store will then return the defective part to the Distribution Center, along with the standard
labor claim reimbursement form (attached) and an RGN requesting credit for 75% reimburse­
ment of the full amount paid the dealer.

13.           The Distribution Center will return the defective unit to the appropriate Manufacturer and RGN
them (with a copy of the authorization), for 50% of the full amount paid the dealer.  Therefore,
sharing in the cost of the claim will be 50/25/25 between Manufacturer, 50% Local Store.

14.           The following product categories are excluded from this labor reimbursement policy:

   Paint

   Engines

   Batteries

15.           Incidental or consequential damages incurred as a result of a defective NAPA part are excluded
from this labor reimbursement policy.  Claims for consequential damages should be submitted
to the appropriate manufacturer for consideration.

16.           Ameraan will furnish each Distribution Center a weekly report of all claims authorized.

17.  Labor claims that do not qualify under NAPA's Labor Reimbursement Program.  Claims for dam­
age or loss beyond the cost of the alleged defective item will be thoroughly investigated and
considered by Balkamp and our Manufacturers.

Handling Procedure: To analyze a labor claim, the product must be returned to your serving Balkamp Operation via the NAPA Distribution Center.  The product must be boxed separately and clearly marked, ATTENTION: CLAIMS DEPARTMENT. The following information must accompany all labor claims:

A.  Jobber RGN with written description of product, part number, model application, etc.

B.  Written explanation of the cause and type of failure, and any other information deemed
necessary for a clear explanation of the problem.

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(BK, NPT, NLE)

C.  Copies of the original sales invoice, original bill for labor, and the repair order needed to correct
the problem.

D.  All other parts damaged because of the allegedly defective part for which credit is requested,
should also be returned to resolve the claim.

E.  Explanation of what customer is requesting to resolve the claim.

It is our recommendation that the NAPA AUTO PARTS Store inform the "Return Goods Clerk" at their serving NAPA Distribution Center that a labor claim has been submitted.  This should ensure an expedient reply to your request. NOTE: It is not necessary to involve the Balkamp District Manager in the handling of a labor claim from the NAPA Distribution Center to Balkamp.

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2999 Circle 75 Parkway, Atlanta, GA 30339  800-LET-NAPA (800-538-6272)